Refund policy

At James Droz, we value your satisfaction and want to ensure you have a positive shopping experience. Please review our refund policy below:

1. Eligibility for Refunds: We offer refunds on products that are defective, damaged during shipping, or if you receive the wrong item. To be eligible for a refund, please notify us within seven days of receiving your order, providing clear evidence such as photographs of the issue.
2. Non-Refundable Items: Certain items are non-refundable, including gift cards and downloadable products. We do not issue refunds for change of mind or buyer's remorse.
3. Refund Process: Once your request is received and approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to reflect in your account.

By purchasing with James Droz, you agree to and accept the terms of this refund policy. Thank you for choosing us for your sports-inspired fashion needs.